How do I return an item?

Please contact customer service

Please contact customer service for more information on returning an item. Email to to obtain a Return Merchandise Authorization (RMA) number. Thank you.

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

- without showing signs of wear or damage in any way

- within 14 calendar days of the delivery date (after 14 days no returns are allowed)

- must not be a special order or a custom order

- unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Refund will be calculated as follows: [Original sales price + any applicable sales tax any applicable restocking fee + Original shipping cost]

Return Merchandise packages should be shipped back to us at the below address:

Custom Werks

Attention Returns

4006 Fox Valley Center Drive

Aurora IL 60504